APPLEASIS refers to pre-owned devices that have been tested, checked, and sealed by Apple. Cosmetic condition varies but is mostly A+/A and AB grade. They come with a 30-day warranty covering iCloud and MDM issues but no cosmetic warranty.

Frequently Asked Questions | Refreshed Apples B2B Wholesale

Q: What grading system does Refreshed Apples use?

We use a five-tier grading system: A+/A (Pristine), AB (Great), B (Good), B/C (Fair), and APPLEASIS (Apple-tested, mixed condition). All grades pass 60-point hardware and software testing and come with at least 80% battery health.

Q: What warranty do your devices come with?

All devices come with a standard 30-day warranty covering functional defects. The warranty is extendable to a maximum of 2 years. It does not cover cosmetic condition.

Q: Are your devices iCloud-free and MDM-free?

Yes, without exception. Every device is fully cleared of iCloud accounts, MDM profiles, and Factory Reset Protection. All devices have a Clean ESN and are not blacklisted or carrier-locked.

Q: What is the minimum battery health on your devices?

All devices across every grade have a battery health of 80% or above. This is a hard minimum applied to every unit before it enters our inventory.

Q: Who is behind Refreshed Apples?

Refreshed Apples B.V. is a Dutch company based at Keizersgracht 241, 1016EA Amsterdam, Netherlands, directed by Joost Spijkers. The company has been active in the used Apple device market since 2020.

Q: What certifications do your devices carry?

All inventory is Phonecheck-certified for individual device hardware verification. Refreshed Apples is also an accredited member of GSM Exchange, Handelot, and TheBrokerSite.

Got a question before placing your first bulk order? Here are the answers our B2B buyers ask most often. If you do not find what you are looking for, reach out via email at info@refreshedapples.com or join our WhatsApp stock group.

Orders and buying

What is the minimum order quantity at Refreshed Apples?
Our minimum order quantity is 20 units. We are a B2B wholesale supplier and sell in batches rather than individual units. For current availability and batch sizes, contact us directly via WhatsApp or email. We also publish a live Google Sheets price list, updated regularly.

How do I place an order?
You can browse and order directly through our webshop at refreshedapples.com. We also send daily stock offers to our WhatsApp group. Join via the link at the top of our homepage. For larger or custom orders, reach out to us directly at info@refreshedapples.com. We accept both EUR and USD payments.

Do you sell to private individuals, or only to businesses?
Refreshed Apples is a B2B-only wholesaler. We sell exclusively to businesses including resellers, retailers, IT distributors, and companies equipping their teams. If you are an individual buyer, we recommend visiting one of our retail partners.

What payment methods do you accept?
We accept bank transfers in EUR and USD. Our EUR account is held with ING Bank and we also hold a Revolut business account for international transfers. Full payment details are included in every invoice.

Can I see a current price list before placing an order?
Yes. We maintain a live Google Sheets price list that is updated with current stock and pricing. You can request it directly from our team via email or WhatsApp.

Grading and condition

What grading system does Refreshed Apples use?
We use a five-tier grading system to describe the cosmetic condition of every device. All grades pass our 60-point hardware and software testing and come with at least 80% battery health.

A+/A (Pristine): Minimal wear, only barely visible scratches, no cracks. Excellent cosmetic condition
AB (Great): Light scratches on screen and housing, minor dings and scuffs. No cracks
B (Good): Moderate scratches on body and screen, moderate signs of use. No cracks
B/C (Fair): Heavy scratches and scuffs on screen and housing. No cracks. Fully functional
APPLEASIS: Pre-owned devices tested and sealed by Apple. Cosmetic condition varies, mostly A+/A and AB grade. No cosmetic warranty

For a full explanation of each grade and which suits your customers best, read our used iPhone grades guide.

What does HSO mean?
HSO stands for Hardware Sold Only. It means the device is sold as hardware only, without a retail box or original accessories. All HSO devices are fully tested, data-wiped, and ready for immediate use or resale. This is standard for B2B wholesale and allows us to offer more competitive pricing.

What is APPLEASIS?
APPLEASIS refers to devices that have been tested, checked, and sealed directly by Apple, typically units that passed through Apple's own service or return process. These devices are in mixed cosmetic condition, mostly A+/A and AB grade, but have been hardware-verified by Apple. They come with a 30-day warranty covering iCloud and MDM issues but no cosmetic warranty.

What does 60-point testing mean?
Every device we sell passes a comprehensive hardware and software inspection covering more than 60 individual checks. For iPhones and iPads this includes: touchscreen functionality across all areas, all cameras, Face ID or fingerprint recognition, cellular service, Wi-Fi, Bluetooth, microphone, speakers, charging, and battery health. Results are recorded and certified via Phonecheck.

What is the minimum battery health on your devices?
All devices we sell across every grade have a battery health of 80% or above. This is a hard minimum applied to every unit before it enters our inventory.

Warranty and reliability

What warranty do your devices come with?
All devices come with a standard 30-day warranty as a minimum. This warranty covers functional defects. If a device stops working within 30 days due to a hardware fault, we will replace or refund it. The warranty does not cover cosmetic condition.

Can I extend the warranty beyond 30 days?
Yes. The warranty is extendable to a maximum of 2 years. Extended warranty options are available at checkout or on request. This makes our devices suitable for business deployment where longer coverage is important.

Are your devices iCloud-free and MDM-free?
Yes, without exception. Every device we sell is fully cleared of iCloud accounts, MDM (Mobile Device Management) profiles, and Factory Reset Protection (FRP). Devices have a Clean ESN (Electronic Serial Number), meaning they are not blacklisted or carrier-locked. They are ready to activate, configure, and deploy immediately.

What certifications do your devices carry?
All Refreshed Apples inventory is certified through industry-leading platforms. We use Phonecheck for hardware certification of every individual device, and we are accredited members of GSM Exchange, Handelot, and TheBrokerSite, three of the most trusted B2B platforms in the used device industry. For full details visit our About page.

Shipping and delivery

Do you ship outside the Netherlands?
Yes. Refreshed Apples ships globally and supplies businesses worldwide. We work with reliable logistics partners to ensure fast and secure delivery regardless of destination. Shipping costs and transit times are calculated at checkout or discussed directly for large orders.

How long does delivery take?
Delivery times depend on your location and the size of your order. For most European destinations, you can expect delivery within 2 to 5 business days. We aim to dispatch orders as quickly as possible after payment confirmation. For time-sensitive orders, contact us directly so we can advise on the fastest available option.

How are devices packaged for shipping?
Devices are packed securely in protective packaging suited to bulk shipments. All devices are data-wiped and ready for immediate use or resale upon arrival. For large pallet shipments we can discuss specific packaging requirements.

Returns and disputes

What is your return policy?
If a device is found to be faulty or not as described upon arrival, contact us within the warranty period and we will resolve it through replacement, credit, or refund depending on the situation. We have a dedicated returns portal at returns.refreshedapples.com. Our 4.6 out of 5 Google review score reflects our commitment to resolving issues fairly.

What if devices do not match the described grade on arrival?
We stand behind our grading. If a meaningful portion of a batch arrives in a condition that does not match the grade you ordered, contact us immediately with documentation such as photos or video. We will investigate and make it right. Grading disputes are handled through our returns portal.

About Refreshed Apples

Who is behind Refreshed Apples?
Refreshed Apples B.V. is a Dutch company headquartered at Keizersgracht 241, 1016EA Amsterdam, Netherlands. The company is directed by Joost Spijkers, who brings technical expertise and a strong commitment to sustainability. We have been active in the used Apple device market since 2020.

What is Refreshed Apples' mission?
Our mission is to drive the circular economy by making premium used Apple products accessible to businesses at competitive prices, while reducing electronic waste. Every device we sell is one fewer device in landfill.

What makes Refreshed Apples different from other used device wholesalers?
Three things set us apart. First, rigorous testing: every device passes a 60-point inspection and is Phonecheck-certified. Second, transparency: our grading system is detailed and clearly documented so you know exactly what you are buying. Third, trust: we have been active on TheBrokerSite since 2020 and on Handelot since 2022. Our 4.8 out of 5 Google review score reflects consistent positive experiences from buyers worldwide.

How do I contact Refreshed Apples?
Email: info@refreshedapples.com
WhatsApp: Join our daily stock group
Head office: Keizersgracht 241, 1016EA Amsterdam, Netherlands
Chamber of Commerce: 85474134
VAT: NL863635623B01

Last updated: July 2026

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